top of page

The Ocean Bay

Luxury Guesthouse

OUR TERMS & CONDITIONS

LIMITATION OF LIABILITY

Guests agree on behalf of themselves and the members of their parties that neither the establishment, its owners, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence (gross or otherwise) or wrongful act of any person in the employment of the guesthouse.

Any damage caused by guests to property and premises due to bad behaviour or carelessness, or keys lost and locks replaced for security reasons will be for the guests' account. Parking is to be used at the guests own risk.

For Security reasons please ensure all doors and safety gates (if applicable) are closed when leaving the unit and at night, a safe with a key is provided in all rooms for guests to use.

 

All our facilities are for usage by the guests at their own risk, including but not limited to the Pool, children under the age of 16 are to be supervised by an adult at all times when on the property.

 

All units are non-smoking and guests are to make use of our designated smoking areas.

CANCELLATION POLICY

Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in.

The guest will be charged a prepayment of 50% of the total price after reservation and the remaining amount in the 30 days before arrival.

bottom of page